ATC Purchase Order Process

Buy ATC Products With a Purchase Order

Here’s how to place your order using a purchase order:

Option 1 – Call
Call us and have our customer service answer your questions and take your order
Call: (800) 331-3676

Option 2 – Fax or Email
Create your purchase order and submit it to us.

  1. Create your purchase order
  2. Fax to: (909) 593-8001
  3. Alternatively email your purchase order as an attachment to: sales@americanthermoform.com
  4. We will respond to your purchase order with an email and or a phone call to ensure everything is correct

How To Generate Product Information and Prices for your Purchase Order

  1. Navigate the American Thermoform to each product and add them to your shopping cart
  2. Once you have added all products click “Generate Purchase Order”
  3. You will now be able to add your PO number in a specific field
  4. Click submit
  5. Your full order will now be delivered to American Thermoform for review
  6. We will contact you with any questions and process your order
ATC International Order Process

Step-by-Step Guide for Placing an International Order

1. Understanding Product Availability:

  • Canadian Customers: You can purchase and ship many products directly to Canada. However, please note that not all items may be available for shipping to Canada.
  • Non-US or Canadian Customers: Due to the complexities of global shipping, if you are located outside the United States or Canada, you will need to follow a different process.

2. Contacting Customer Service:

  • Phone Call Required: If you are a non-US or Canadian customer, you must call American Thermoform to provide your order details. This ensures accurate processing and shipping of your order.
  • Toll-Free Number: Call (800) 331-3676.
  • Alternative Number: If you’re unable to use the toll-free number, please call (909) 593-6711.

3. Special Instructions for Braillo Embosser Products:

  • Mandatory Phone Call or Quote Request: To order any Braillo embosser products, a phone call is necessary. This is to ensure the accuracy of your order and to discuss specific requirements.
  • Request a Price Quote: Alternatively, you can request a quote for Braillo embosser products by visiting the Braillo Price Quote page. This will allow American Thermoform to generate a detailed quote including taxes and shipping charges.

4. Quote Generation and Payment:

  • Receiving Your Quote: After contacting American Thermoform, they will generate a comprehensive quote for your order. This quote includes all necessary taxes and shipping charges, tailored to your specific location and order details.
  • Formalizing Payment Method: Once you receive and approve the quote, you can then formalize your method of payment to complete the transaction.

Important Notes:

  • Customs and Import Duties: Be aware that international orders may be subject to customs and import duties. These are typically the responsibility of the customer.
  • Shipping Times: International shipping times can vary significantly based on your location and the specifics of your order.

Customer Support:

If you have any questions or need assistance at any stage of your order, please do not hesitate to contact American Thermoform’s customer service team for guidance and support.

ATC Product Quotes

How to Generate a Product Quote at American Thermoform

  1. Identify Products for Quote:
    • Select each product you wish to receive a quote on.
  2. Document Your Selections:
    • Create a document listing all the products you are interested in. Include any specific product details such as
    • Quantity needed
    • Product name
    • Product SKU or ID
    • Any product variations such as additional attachments, software or extended warranties
  3. Include Full Delivery Address:
    • Clearly write down the complete delivery address where the products should be sent. This includes the street address, city, state, country and zip code.
  4. Provide Company or Entity Name:
    • Mention the name of your company or the entity that is requesting the quote.
  5. Add Contact Information:
    • Include your contact information: name, phone number, and email address.
  6. Submit Your Request:
    • Email your quote request to sales@americanthermoform.com.
    • Alternatively, you can contact us via phone for a quote. Call toll-free at (800) 331-3676
  7. Response Time:
    • Expect to receive a response within 2 business days after submitting your request for a quote.

Contact Details for American Thermoform:

  • Corporate Headquarters:
    1750 Sun Peak Drive, Suite 102, Park City, UT, 84098, USA
  • Sales & Production:
    1758 Brackett Street, La Verne, CA 91750, USA
  • Phone:
    Toll-Free: (800) 331-3676
    Local: (909) 593-6711
  • Fax:
    (909) 593-8001
  • Email:
    sales@americanthermoform.com

Business Hours:
Monday – Thursday 8:30AM – 4:30PM PST