Please note: USPS Domestic Mail Manual (DMM) 703.5 sets the requirements for domestic Free Matter for the Blind and Other Physically Handicapped Persons. Eligible materials must be for use by a person who meets USPS eligibility requirements, including materials designed or adapted for writing by that person. See USPS Publication 347, Mailing Free Matter for Persons Who are Blind or Visually Impaired, for eligibility guidance. By instructing American Thermoform to ship your goods via Free Matter, you certify that you have read these documents, meet their requirements, and are eligible for Free Matter shipping.
Braille Paper, Brailon, Braille Labeling, and Swell Touch are the only American Thermoform products eligible for Free Matter for the Blind shipping through the U.S. Postal Service. Delivery times vary depending on your location. If faster service is required, we can ship via commercial carriers such as UPS, FedEx, or DHL. UPS rates are available on our website; please contact us if you prefer to use a different carrier. For large orders, please contact us to discuss palletizing, air freight, or sea freight options. Due to USPS weight limits and restrictions, international customers must call to place orders to ensure accurate pricing and timely delivery. Free Matter shipments may be repackaged to comply with these requirements.
Please note: All goods are shipped F.O.B. La Verne, CA, USA. Once materials leave ATC’s facility, ownership transfers to the customer, and payment is required regardless of the condition upon arrival. While issues with Free Matter shipping are rare, ATC is not liable for items lost or damaged in transit. We will assist whenever possible, but claims related to Free Matter shipping may need to be handled directly with the U.S. Postal Service.
To use Free Matter shipping, you must select the product option that includes Free Matter Shipping from the product menu. By choosing this option, you acknowledge and agree to these terms. Please contact us before placing your order if you have any questions.
