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Buy ATC Products With a Purchase Order
If you would like to place an order by using a purchase order, please see below:
Option 1 – Call
Call us and have our sales team take your order.
Call: (800) 331-3676
Option 2 – Fax or Email
Create your purchase order and either fax, or email, it to us.
- Create your purchase order
- Fax to: (909) 593-8001
- Or, email your purchase order as an attachment to: sales@americanthermoform.com
- We will respond to your purchase order with an email or phone call to ensure everything is correct
How To Generate Product Information and Prices For Your Purchase Order
- Navigate the American Thermoform website and add items to your shopping cart
- Once you have added all products click “Generate Purchase Order”
- You will be instructed to add your PO number in a specific field
- Click submit
- Your purchase order will be delivered to American Thermoform for review
- We will contact you with any questions and process your order
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Step-by-Step Guide for Placing an International Order
1. Understanding Product Availability:
- Canadian Customers: You can purchase and ship many products directly to Canada. However, please note that not all items may be available for shipping to Canada.
- Non-US or Canadian Customers: Due to the complexities of global shipping, if you are located outside the United States or Canada, you will need to follow a different process.
2. Contacting Customer Service:
- Phone Call Required: If you are a non-US or Canadian customer, you must call American Thermoform to provide your order details. This ensures accurate processing and shipping of your order.
- Toll-Free Number: Call (800) 331-3676.
- Alternative Number: If you’re unable to use the toll-free number, please call (909) 593-6711.
3. Special Instructions for Braillo Embosser Products:
- Mandatory Phone Call or Quote Request: To order any Braillo embosser products, a phone call is necessary. This is to ensure the accuracy of your order and to discuss specific requirements.
- Request a Price Quote: Alternatively, you can request a quote for Braillo embosser products by visiting the Braillo Price Quote page. This will allow American Thermoform to generate a detailed quote including taxes and shipping charges.
4. Quote Generation and Payment:
- Receiving Your Quote: After contacting American Thermoform, they will generate a comprehensive quote for your order. This quote includes all necessary taxes and shipping charges, tailored to your specific location and order details.
- Formalizing Payment Method: Once you receive and approve the quote, you can then formalize your method of payment to complete the transaction.
Important Notes:
- Customs and Import Duties: Be aware that international orders may be subject to customs and import duties. These are typically the responsibility of the customer.
- Shipping Times: International shipping times can vary significantly based on your location and the specifics of your order.
Customer Support:
If you have any questions or need assistance at any stage of your order, please do not hesitate to contact American Thermoform’s customer service team for guidance and support.
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How to Generate a Product Quote at American Thermoform
Identify Products for Quote:
- Select each product you wish to receive a quote on.
Document Your Selections:
- Create a document listing all the products you are interested in. Include any specific product details such as
- Quantity needed
- Product name
- Product SKU or ID
- Any product variations such as additional attachments, software or extended warranties
Include Full Delivery Address:
- Clearly write down the complete delivery address where the products should be sent. This includes the street address, city, state, country and zip code.
- Provide Company or Entity Name:
- Mention the name of your company or the entity that is requesting the quote.
- Add Contact Information:
- Include your contact information: name, phone number, and email address.
- Submit Your Request:
- Email your quote request to sales@americanthermoform.com.
- Alternatively, you can contact us via phone for a quote. Call toll-free at (800) 331-3676
- Response Time:
- Expect to receive a response within 2 business days after submitting your request for a quote.
Contact Details for American Thermoform:
- Corporate Headquarters:
1750 Sun Peak Drive, Suite 102, Park City, UT, 84098, USA - Sales & Production:
1758 Brackett Street, La Verne, CA 91750, USA - Phone:
Toll-Free: (800) 331-3676
Local: (909) 593-6711 - Fax:
(909) 593-8001 - Email:
sales@americanthermoform.com
Business Hours:
Monday – Thursday 8:30AM – 4:30PM PST